Digital Production Policy
File Delivery & Production Policy
This policy explains the typical 4–24 hour standard processing window, the up-to-72-hour timeframe for complex or multi-file jobs, electronic file delivery, supported formats, test-sewout responsibility and factors that can affect completion.
Quick Answer
Standard Digitizing typically processes and delivers standard-ready embroidery digitizing and vector conversion orders within 4 to 24 hours after successful payment confirmation and receipt of complete artwork and design instructions.
Complex or multi-file jobs may require up to 72 hours. A deadline for an individual order should be confirmed before production begins.
When the delivery time begins
Delivery timing begins after payment is confirmed and final artwork, size, placement, garment or product type, required format, known colors, complete design instructions and confirmed order scope are received. Delayed client responses, missing information, artwork changes or approval delays may pause or extend the workflow.
Typical 4–24 hour standard delivery
Standard-ready orders are typically delivered within 4–24 hours. Turnaround depends on design complexity, size, number of details, requested specifications and the completeness of the supplied artwork. Complex or multi-file jobs may take up to 72 hours.
If additional information is required or an exceptional delay occurs, we will communicate the revised delivery estimate to the customer. A deadline for an individual order should be confirmed before production begins.
Supported embroidery formats
Depending on the service, order and customer requirements, delivery formats may include EMB, CND, PXF, DSB, U01, DST, PES, EXP, JEF, VP3 and other appropriate embroidery machine formats. Not every format is available for every service. A machine format does not guarantee identical results on every machine, so provide the machine model or required format where relevant. DST does not normally store actual thread-color names; a color chart or production sheet may be supplied separately.
Supported vector and artwork formats
PDF, PNG, AI, EPS, SVG, JPG and other appropriate vector or artwork formats may be used or supplied where relevant to the approved service. Editable native working files are included only when specified in the agreed order scope.
Digital services and files only
Standard Digitizing provides embroidery digitizing, logo vector conversion, custom embroidery file preparation and digital artwork conversion. Digital files are delivered electronically. We do not sell or ship physical garments, hats, patches or finished embroidered products.
Test sewout responsibility
A digital preview is not a physical sewout. Test the file on comparable fabric with the intended thread, needle, stabilizer and machine setup before full production. Machine tension, speed, hooping, backing and fabric affect results. Eligible file-related concerns within the agreed scope receive revision support.
Resizing policy
Minor size adjustments up to 0.5 inch may be free where technically safe. Large resizing can affect density, stitch length, satin width, underlay and small text and may require re-digitizing. A left-chest file should not automatically become a jacket-back file, and a flat-garment file should not automatically be reused on a cap.
Delivery method and file backup
Digital files are delivered electronically through email or another agreed delivery method. Contact john@thestandarddigitizing.com if you have a delivery question.
Delivered production files may be retained for up to 6 months to support repeat orders and eligible revision requests. Clients should keep their own permanent backups; permanent storage is not guaranteed.
Possible delays
Missing information, poor source artwork, delayed approval, large or complex jobs, multiple sizes or formats, new artwork changes, technical rebuilding, a high production queue, or rush work requiring separate confirmation may extend delivery.
File Delivery FAQs
How fast will my file be delivered?
Standard-ready orders are typically delivered within 4–24 hours after payment confirmation and receipt of complete artwork and instructions. Complex or multi-file jobs may take up to 72 hours.
When does the turnaround period begin?
After payment confirmation and receipt of final artwork, size, placement, product type, format and complete design instructions.
Which embroidery formats do you provide?
Depending on the approved order, formats may include EMB, CND, PXF, DSB, U01, DST, PES, EXP, JEF, VP3 and other appropriate machine formats. Confirm the required format before work begins.
Does a DST file include thread colors?
DST does not normally store actual thread-color names, so a separate color chart or production sheet may be supplied.
Can my file be resized for free?
A technically safe adjustment up to 0.5 inch may be free. Larger or structurally significant changes may require re-digitizing and a new quote.
Do I need to test the file?
Yes. Test on comparable fabric with the intended production setup before a full run.
Do you ship physical products?
No. Standard Digitizing provides digital services and delivers digital production files electronically.
How long do you keep delivered files?
Files may be retained for up to 6 months, but clients should keep permanent backups.